RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• Condition: The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• Proof of Purchase: You will need the receipt or proof of purchase.

How to Start a Return

To initiate a return, please contact us at contact@hellocozely.com. Returns should be sent to the following address:

7 Station Square, Aboyne, ENG, AB34 5HX, United Kingdom

If your return is accepted, we will send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that if your country of residence is not the United Kingdom, shipping your goods may take longer than expected.

For any return questions, feel free to contact us at contact@hellocozely.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Certain types of items cannot be returned, including:

• Perishable goods: Such as food, flowers, or plants.
• Custom products: Such as special orders or personalized items.
• Personal care goods: Such as beauty products.
• Hazardous materials: Including flammable liquids or gases.

Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 3-Day Cooling Off Period

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we’ve approved your return, please contact us at contact@hellocozely.com.